Regular maintenance and proper troubleshooting of your Delvotest® Accelerator Smart (DAS) are crucial to ensure smooth operation and reliable testing results. This guide provides solutions to common software-related issues and practical steps for resolving them. In this article, we’ll cover common issues related to:
Power and Display Issues
No display when switching on
Cause. No power to the plug.
Solution. Check power and plug connection. Restart the device after checking the power.
No IP address displayed
Cause: Network issue, software update failure, or SD card malfunction.
Solution: Check/change the NET cable. Ensure the DAS is connected to the network and both the DAS and PC are powered on. Reboot the device. If the issue persists, refer to our IP troubleshooting guide🔗.
Data Connection and Backup Issues
Automatic copy of reports to backup server failed
Cause: Data connection disconnected.
Solution: Check network connection. Verify that the “Enable Backup” option is selected in the Setup menu.
Overview and database not showing data from other devices
Cause: Line break or network issue.
Solution: Ensure device is powered on and connected to the network. Check/change the NET LAN cable and ensure the router is correctly connected and powered.
4. Barcode Issues
Failing Bar Code Reading
Cause: Incorrect plate angle or dirty window.
Solution: Adjust the plate’s tilt angle. Clean the barcode window using water only.
If you are not able to troubleshoot any problems on your own or need further assistance, we're here to help. Just contact us directly at support@delvotest.com with details about the issue and, if possible, your device's serial number (here's where you can find it 🔗). // Add this
Troubleshooting
This section contains a list of the most common software related issues and how they can be resolved. More information of how to download and share files with a DSM representative is given in Annex - File extraction for troubleshooting.
Table: Overview of potential software related issues and solutions
No. | Failure | Possible reason | Solution |
No display when switch on DAS | No power of the plug | Check the power and plug if connected | |
Others | Contact DSM representative | ||
No IP address is shown on the display of the DAS | Line break | Check/change the NET cable. Make sure that DAS is connected to the network (with DHCP-functionality) or PC and that both are on. Try to reboot the DAS. * | |
Software update failure | If the software update failed, Contact DSM representative. | ||
SD broken | Contact DSM representative. | ||
Others | Contact DSM representative. | ||
Automatic copy of reports to backup server has failed | Data connection disconnected | Check network. Check in Setup “Enable Backup” is selected. | |
Overview and Database not showing data from other devices | Line break | Check the DAS is on and connected. Check/change the NET LAN cable. Make sure the Router is on and the DAS are properly connected. | |
Internal Server Error | Data connection disconnected | Check the DAS is on and connected. Check/change the NET LAN cable. Make sure the Router is on and the DAS are properly connected. | |
False calibration | Incorrect white paper Incorrect color card Dirt on window | Use bright white paper (e.g. A4 paper folded 2 times). Check color card damages and or use correct data file. Clean window | |
Failing bar code reading | Wrong plate angle Dirty window | Tilt the plate at a smaller/larger angle. Clean bar code window** (water only). | |
Error messages on DAS display | |||
Error E001 | Abnormal barcode scanner function | Switch off the DAS. Contact DSM representative. | |
Error E011 | Heating lid overheated warning | Switch off the DAS. Contact DSM representative. | |
Error E015 | Heating lid sensor open circuit | Switch off the DAS. Contact DSM representative. | |
Error E016 | Heating lid sensor short circuit | Switch off the DAS. Contact DSM representative. | |
Error E021 | Heating block overheated warning | Switch off the DAS. Contact DSM representative. | |
Error E025 | No Heating block module in machine | Insert Heating block module into DAS. Re-insert Heating block making good connection. | |
Error E026 | Heating block sensor open circuit | Switch off the DAS. Contact DSM representative. | |
Summary
If you are unable to resolve any issues on your own after following the troubleshooting steps and resources provided, please contact us at support@delvotest.com with details about the issue and, wherever possible, your device's serial number. // here we also need to point that having a device's logs are super helpful "Refer to our file extraction guide for instructions on downloading logging, history, and settings files for troubleshooting."🔗
💬 Got any questions? Need help? Get in touch support@delvotest.com