Did your test failed? See below possible root causes and what you can do tocorrect.
| ERROR | POSSIBLE ROOT CAUSE | SOLUTION |
| NO_AMPOULE_FOUND | No ampoule added in the slot or you did not remove previous ampoules at the start of your test | go to article |
| CONTROL_TIME_INVALID | The control time could not be estimated. No ampoule added in slot 1 | go to article |
| REFERENCE_TEST_FAILED | go to article | |
| CONTROL_TIME_NOT_IN_ALLOWED_WINDOW | control time was too short or too long for this test type and species. | go to article |
| LID_OPEN_DURING_CONTROL_TIME_WINDOW | Lid was opened on a critical moment and the control time could not be established. | go to article |
| INVALID_RGB_VALUES | go to article |