Regular maintenance and proper troubleshooting of your Delvotest® Accelerator Smart (DAS) are crucial to ensure smooth operation and reliable testing results. This guide provides solutions to common software-related issues and practical steps for resolving them. In this article, we’ll cover common issues related to:
- Power and display
- Data connection and backup
- Calibration and barcode reading
- Error messages
Power and Display Issues
No display when switching on
- Cause. No power to the plug.
- Solution. Check power and plug connection. Restart the device after checking the power.
No IP address displayed
- Cause: Network issue, software update failure, or SD card malfunction.
- Solution: Check/change the NET cable. Ensure the DAS is connected to the network and both the DAS and PC are powered on. Reboot the device. If the issue persists, refer to our IP troubleshooting guideđź”—.
Data Connection and Backup Issues
Automatic copy of reports to backup server failed
- Cause: Data connection disconnected.
- Solution: Check network connection. Verify that the “Enable Backup” option is selected in the Setup menu.
Overview and database not showing data from other devices
- Cause: Line break or network issue.
- Solution: Ensure device is powered on and connected to the network. Check/change the NET LAN cable and ensure the router is correctly connected and powered.
4. Barcode Issues
Failing Bar Code Reading
- Cause: Incorrect plate angle or dirty window.
- Solution: Adjust the plate’s tilt angle. Clean the barcode window using water only.
If you are not able to troubleshoot any problems on your own or need further assistance, we're here to help. Just contact us directly at support@delvotest.com with details about the issue and, if possible, your device's serial number (here's where you can find it đź”—). // Add this
5. Error Messages on DAS Display
Error E025 – No Heating Block Module in Machine
Solution: Insert the heating block module into the DAS. Ensure it’s properly connected. If the problem persists, contact us.
Solution: Switch off the DAS. If the issue persists, contact us at support@delvotest.com.
Error E001 – Abnormal Barcode Scanner Function
Error E011 – Heating Lid Overheated Warning
Error E015, E016 – Heating Lid Sensor Issues (Open or Short Circuit)
Error E021 – Heating Block Overheated Warning
Error E026 – Heating Block Sensor Open Circuit
Summary
If you are unable to resolve any issues on your own after following the troubleshooting steps and resources provided, please contact us at support@delvotest.com with details about the issue and, wherever possible, your device's serial number. // here we also need to point that having a device's logs are super helpful "Refer to our file extraction guide for instructions on downloading logging, history, and settings files for troubleshooting."đź”—
đź’¬ Got any questions? Need help? Get in touch support@delvotest.com